Getting Started

What is the SU Rewards Program?

SU Rewards is a sales incentive program for retail sales personnel employed by authorised Sound United resellers. You earn Reward Dollars for selling selected products, and you redeem those Reward Dollars for digital Visa gift cards.

Who can join?

Retail sales personnel employed by an authorised Sound United reseller. Membership is free. Sound United may accept or reject any application at its discretion.

How do I register?

Go to surewards.com.au and sign up in two quick steps. Before you can submit your first claim, you’ll be asked to complete your account setup: your mobile number and the brands and product categories you sell. You can update these at any time in your account settings.

I didn’t receive my confirmation email. What should I do?

Check your junk or spam folder first. If it isn’t there, try registering with an alternative email address, or contact [email protected] for help.

I took part in a previous SU Rewards promotion — can I use my existing login?

Yes. All existing SU Rewards accounts have moved across to the new platform, so log in with your existing email address and password. Once you’re in, check your account settings and add any new brands or product categories you sell. If you have forgotten your password, use the “Forgot password” link on the login page.

Is there any cost to take part?

No. Registration, uploading invoices and redeeming Reward Dollars are all free.

Earning Reward Dollars

Which products earn Reward Dollars?

The full list of eligible models and their Reward Dollar values is set out in the Appendix to the Terms and Conditions, available at surewards.com.au.

Which sales qualify?

Only sales of eligible products made between 1 October 2026 and 31 December 2026, as shown by the sale date on the invoice you upload. Sales made before or after those dates do not qualify, and claims with a sale date outside this period cannot be submitted.

Can the Reward Dollar values change?

Yes. Sound United may change Reward Dollar values, or add or remove products, at any time and without notice. The values in the current Terms and Conditions on the Rewards Platform are the ones that apply.

Claiming — Uploading Your Invoice

How do I claim my Reward Dollars?

Log in to your account on the Rewards Platform and upload the sales invoice as proof of sale. This is called “banking” your Reward Dollars.

What does a valid invoice need to show?

Your invoice must clearly show all of the following:

• Shop name
• Sale date
• Product name
• Product price
• A zero balance (the invoice must be fully paid)

If any of these are missing, the claim may be rejected.

When is the last day to upload an invoice?

15 January 2027. The sale must still have been made between 1 October and 31 December 2026. Invoices submitted after 15 January will not be accepted, so please upload as you go rather than saving them all for the end of the promotion.

How long does it take for Reward Dollars to appear in my account?

All invoices go through a verification and audit process that takes around four weeks, and sometimes longer. Your Reward Dollars are credited to your Available Balance once that check is complete.

How do I track my claims and balance?

Your account dashboard shows your available balance, pending claims, earnings, cash-out options, and your full sales and redemption history. You’ll also find these FAQs, the Terms and Conditions and a Contact Us link there.

My invoice was rejected. What now?

Sound United may accept or reject invoices at its discretion. The most common reasons are a missing detail, an unclear image or a sale date outside the Promotional Period. If you think a claim has been rejected in error, contact [email protected].

Redeeming Your Reward Dollars

What do I get?

A digital Visa gift card. Each Reward Dollar is worth $1 of credit on the card.

How much do I need before I can cash out?

You need a minimum Available Balance of $100 in Reward Dollars to start a redemption. The maximum value per Visa gift card redemption is $4,999.

When is the last day to redeem?

31 January 2027. Any Reward Dollars not redeemed into a Visa gift card by that date will expire and be forfeited. Because invoices take around four weeks to verify, please upload your invoices as early as you can so your balance is ready in time.

How do I receive the card?

The digital Visa gift card is issued electronically to the email address or mobile number registered to your account, and appears in the True Rewards App.

How long is the Visa gift card valid?

12 months from the date of the redemption transaction. Any unused balance is forfeited when the card expires and no reminder is sent beforehand, so please use it within that window. Full card terms are available at truerewards.com.au/visa-gift-card-terms.

Can I swap my Reward Dollars for cash?

No. Reward Dollars have no cash value and cannot be exchanged for cash.

Can I transfer Reward Dollars to a colleague?

No. Your account, your Reward Dollars and any gift cards issued to you are personal to you and cannot be transferred, sold or pooled with anyone else. You may only hold one SU Rewards account.

I lost my digital Visa card details. Can I get them re-sent?

Check the True Rewards App and the confirmation email first. Sound United is not liable for lost or damaged digital Visa cards, but contact [email protected] and the support team will help where they can.

Tax, Privacy and Other Questions

Do I have to pay tax on my rewards?

Members are solely responsible for assessing, reporting and paying any Fringe Benefits Tax (FBT) or other tax arising from benefits received under the Program. If you are unsure, speak to your employer or your own tax adviser.

What happens if I leave my employer?

Membership is open to personnel employed by authorised resellers. Sound United may determine at any time that you are no longer an eligible Member and cancel your membership and any Reward Dollars in your account. If you change stores within the authorised reseller network, contact [email protected] to update your details.

What happens to my Reward Dollars if the Program ends?

Sound United may alter, suspend or terminate the Program at any time. If that happens, any unredeemed Reward Dollars may be forfeited. The safest approach is to cash out as soon as you reach the $100 minimum.

Why might my account or rewards be cancelled?

Reward Dollars can be reversed or cancelled where they were credited in error, or where an account is misused — for example, duplicate accounts, false or altered invoices, or claiming sales you did not make. Sound United monitors claim activity and may report fraudulent conduct to the relevant authorities.

How is my personal information handled?

Sound United collects your contact, account and usage information to run the Program, shares it only with group companies and service providers who help deliver it, and never sells or rents it. You can unsubscribe from marketing communications at any time using the link in any email, or by contacting [email protected]. Full details are in Section 8 of the Terms and Conditions.

Where do I find the full Terms and Conditions?

On the Rewards Platform at surewards.com.au. These FAQs are a summary only — if anything here differs from the Terms and Conditions, the Terms and Conditions apply.

Who do I contact for help?

Email the SU Rewards support team at [email protected] for anything to do with registration, claims, redemptions or disputes.