FREQUENTLY ASKED QUESTIONS
Q: How do I earn SU Rewards Points/Dollars?
A: Earning SU Rewards dollars is simple. All you need to do is sell participating Bowers & Wilkins, Marantz, and Denon products and redeem your dollars via the SU Rewards platform.
Q: How do I earn SU Rewards?
Members can bank Reward Dollars by logging into their Rewards Platform account and submitting an invoice (proof of sale).
Banking is free through the submission of a valid tax invoice from the sale of any participating product, along with any other required forms or information.
Requirements of a valid invoice must include;
- Shop name
- Sale date
- Product came
- Product price
- Invoice must show a zero outstanding balance
Q: Can I load invoices in my account from Purchases made in the past?
A: Only invoices dated from 1 October 2025 to 31 December 2025 will be eligible to earn SU Rewards.
Q: How do I sign up for a SU Rewards account?
A: To sign up for a SU Rewards account, visit surewards.com.au/ and click on the “Register” button. Follow the registration process, which involves providing your name, email address, and creating a password. Once you've completed the registration, you can start earning SU Rewards dollars.
The SU Rewards Program ("the Program") is designed to reward retail sales personnel employed by authorised resellers ("Members") for selling selected Bowers & Wilkins, Marantz, and Denon products during the Promotional Period, which runs from 1 October to 31 December 2025.
Sound United may accept or reject applications at its sole discretion and without providing notice or reasons. We may also determine at any time that you are not or are no longer an Eligible Member and cancel your membership and Member Benefits (including Reward Dollars credited to your account).
Q: Is there a limit to how many SU Rewards I can earn?
A. There is no limit to how many SU Rewards you can earn, as long as you actively participate in our program and meet the eligibility criteria for earning SU Rewards Dollars. The more you sell, the more you can accumulate.
Q: How much do I need in my account before I can cash out?
A: To initiate a cashout, your SU Rewards account balance will need to reach a minimum of $100. This threshold ensures that you have accumulated a sufficient amount for withdrawal.
Q. Is there a maximum cash-out value?
A: Yes, the maximum value of SU Rewards per Visa Card redemption is $4,999.
Q: How long does it take for the money to reflect in my account?
A: All submitted invoices will be subject to a 4-week holding process (or a longer period if needed) for verification and audit purposes.
Q: Are there any fees associated with using SU Rewards?
A: No, there are no fees or charges for using SU Rewards. You can earn and redeem your SU Rewards without incurring any additional costs.
Q: Can I redeem my SU Rewards Dollars for gift cards or other rewards?
A: No, SU Rewards Dollars are only available to be redeemed for Prepaid Digital Visa Gift Cards.
Q: How do I activate my visa card?
A: Activating your Visa card is a seamless process. Simply follow the instructions provided when you initiate a cashout. You'll be guided through the redemption process step by step.
Q: Can I get a physical visa card?
A: No, our promotion exclusively offers Digital Visa Cards. These cards are compatible with all mobile phone types and can be conveniently used for online and in store purchases.
Q. How long do I have to use the virtual visa card?
A: Prepaid Digital Visa Gift Cards have a 12-month activation and spending period starting from the email issue date. You can easily monitor your card's expiry date, track transactions, and check the balance via the SU Rewards website.
Q: Where can I spend my SU Rewards dollars?
A: Once you've completed a cashout, you can spend your SU Rewards Visa virtually anywhere that accepts Visa payments. This includes a vast range of online and in-store merchants, making your rewards versatile and accessible.
Q: Can I get cash out?
A: No, the Visa card issued through our program does not support cash withdrawals. It can be used for purchases only, and you cannot withdraw physical cash from ATMs or banks using this card as it is not linked to a bank account.
SUPPORT
Q: What happens if I accidentally delete my Digital Visa Card email?
A: If you accidentally delete the email containing your Digital Visa Card details, don't worry. Simply reach out to our customer support team at marketing.au@soundunited.com, and we'll assist you in reissuing the card.
Q: How secure is my SU Rewards account and information?
A: We take the security of your SU Rewards account and personal information seriously. Our platform employs industry-standard security measures to protect your data. We recommend regularly updating your password and being cautious about sharing your account information with others.
Q: What should I do if I encounter technical issues with my SU Rewards account?
A: If you experience technical issues or have trouble accessing your SU Rewards account, please contact our customer support team via marketing.au@soundunited.com. We have dedicated support staff available to assist you in resolving any account-related concerns.
Q: What happens if I don't use my membership for an extended period?
A: If you don't use your membership for a continuous 12-month period, your membership may be subject to termination. Be sure to remain an active member to continue enjoying the program's benefits.